Gurney's Reviews

I have ordered from gurneys for my significant garden for years now but the last 2 years they have been awful. I placed my order at the beginning of the year so I could have everything I needed for my spring crop and haven't received anything in time to plant on schedule. I did get a couple partial deliveries for my winter crop but they shorted me multiple items. Still waiting for some of the spring order to ship. I've emailed and asked for updates or a credit and got no response... ever. Then I sat on hold forever to get someone who barely speaks English to tell me it's all on the way. That was months ago, still shows ready to ship. $200 down the drain. I'll never use them again.

First time Gurney's customer. Ordered 5 orders of 64547 TOMATO DEFIANT HYBRID PLTS. All were dead on arrival. Offered replacement order was too late to be planted. Customer service was rude and refused a refund on these plants. A complaint will be filed with the Better Business Bureau.

First time Gurney's shopper. Bought 5 orders of 6454 TOMATO DEFIANT HYBRID PLTS. They were dead on arrival. Replacement order is too late to plant. Customer service argued and refused my request for a full refund on these plants. Will be filing complaint with the Better Business Bureau.

where to begin. Placed my full order in January, was supposed to start receiving order in April. A few items showed but many were out of stock. "No idea" if they would get them in. It would be nice to know if stock was coming so I could seek alternatives elsewhere. Asked for supervisor call back 4 separate times, promised within 24 hrs. Never happened! Plants were supposedly showing up in May, some did most did not. After complaining got some sent to me, arrived dead . Sent them pictures, opened a claim, promised a response which never came. Called, complained, out of stock, asked for call back, never happened. All you get is a call center halfway around the world with broken English, while Ma and Pa Gurney count their money and watch their landscapers plant their yard with stock from home depot or lowes. Save your money, GO SOMEWHERE ELSE.

This is one of the worst companies that I have ever dealt with. By the time you get your order, the season is over. DO NOT USE THIS COMPANY! I have had several orders and they are all months late, and they have never shipped when they say they will.

Partial shipment that didn’t show up and they will reship but when they arrive will be to late to plant so I asked for a refund and they only offered a partial refund at which point I told them where they can shove there company! Would not recommend this company to any serious gardener, a waste of time and money! Will never buy there seed again!!

I will never ever ever order from gurney's again. All 3 tomato plants arrived dead. They arrived today and I carefully unpackaged them and I've included a photo of how they look. Pathetic!

Just received my tomato plants today and they are in terrible shape, out of 8 plants only one might have a chance, this is the second order in a month that has been bad, the first was strawberry plants that were all dead but on plant out of ten, which they did make right and send another offer but only 6 were good out of ten and now these tomato plants, when you call you get a non English speaker customer representative and it's had to communicate! Will not order from them again! Very dissatisfied

This is not the Gurney's from a decade ago. They used to have great quality plants and seeds and excellent customer service. After they were bought out by some mega-corporation, they became rude, dismissive, and don't care about the quality of their stuff. I placed an order in February and they took my money right away but never shipped part of the order. They kept stringing me along claiming items were back ordered and then finally in May said the item was out of season and offered a partial refund. I will never order from them again. I recommend that if you get emails from them, mark them as spam and never buy anything from them.

This is not the Gurney's from a decade ago. They used to have great quality plants and seeds and excellent customer service. After they were bought out by some mega-corporation, they became rude, dismissive, and don't care about the quality of their stuff. I placed an order in February and they took my money right away but never shipped part of the order. They kept stringing me along claiming items were back ordered and then finally in May said the item was out of season and offered a partial refund. I will never order from them again. I recommend that if you get emails from them, mark them as spam and never buy anything from them.

Seeds not Sprouting! Ships very late:
Of all the seeds that I planted in my greenhouse. Probably over 200. Only four plants came up. I ordered the seeds at the end of Feburary 2021. I did not get my some of the seeds by Middle of April. Tomato seeds usually get planted in the greenhouse by March. The worst issue is seeds did not come up. I have dealt with them for over 10 years. Prior, I had no problems, but now they lost a customer.

There shipping methods suck. I ordered 6 tomato plants took 5 days for 3,7 days for 3 all half dead.